Terms and Conditions

Standard Service Agreement – Terms and Conditions – Your Critter Sitter Pet Services

Thank you for entrusting the care and attention of your pet to the Team at Your Critter Sitter. 

Public Liability Policy

Your critter Sitter and its agents agree to provide all services as contracted with the client in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Your critter Sitter and its agents, unless arising from gross negligence on the part of Your critter Sitter and its agents. The Client agrees to notify Your critter Sitter and its agents of any concerns within 24 hours of returning home.
Your critter Sitter and its agents shall not be held responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to faulty screens, doors, etc.
Your critter Sitter and its agents shall not be held responsible for any complications pets may suffer or actions of pets while they are unattended.
Your critter Sitter and its agents shall not be held responsible for the loss, injury, death, or actions of any pet that the client has let outside or has instructed Your critter Sitter and its agents to allow outside while Your critter Sitter and its agents are not there. This includes pets with doggie doors and outdoor pets.

Your critter Sitter and its agents reserves the right to move an outdoor pet to shelter in the event of extrem temperatures/weather. Your critter Sitter and its agents are not responsible for damages/costs involved with this move.
™The client understands that all pets (where appropriate) must have a veterinarian and must be up to date on appropriate flea
treatments, vaccinations and medications. Client agrees to reimburse Your critter Sitter and its agents for all costs (including, but not limited to, medical care and lost wages) associated with contracting any ailments while exposed to pet(s).
™  
Your critter Sitter and its agents will not sit for acutely ill animals or those with uncontrolled medical conditions. We suggest the pet be boarded with a vet.

Your critter Sitter and its agents do not accept aggressive animals. Client agrees to be responsible for all costs (including, but not limited to, medical care, legal fees, etc) if client’s pet should bite/injure another person or animal.

Your critter Sitter and its agents do not diagnose, provide prognoses, or make therapy decisions, nor does PSA offer veterinary services. Any veterinary/medical concerns will be referred to a veterinarian. However we will advise when and if we identify a possible problem to the best of our abilities.

™ The client authorizes Your critter Sitter and its agents to obtain the services of a locksmith should a key/garage opener malfunction. Client is responsible for all related charges.

™ Your critter Sitter and its agents accepts no responsibility for negligence of any kind to home or pet(s) where entery to premises is given to a friend, relative, neighbour or any other party, including but not limited to Real Estate agents, Cleaners and/or Tradesmen.

Services

Pet Sitting: It is the client’s responsibility to provide any and all food and provisions neccessary to carry out the service. The client must explain all the details related to feeding and housing of their pet(s). The client agrees to pay a shopping charge of $20 plus the cost of additional food or other provisions needed to carry out the service.

Home Kennelling: No dog will be Home Kennelled by Your Critter Sitter unless vaccinated to a C5 level no later than two weeks before boarding. The client accepts responsibility and payment to repair all damage done to the home or property while his/her dog is being boarded. One ‘Overnight Home Kennelling Day’ is charged from the day the dog is dropped at our home untill miday of the following day.

Dog Walking: No dog will be walked by Your Critter Sitter unless vaccinated to a C5 level no later than two weeks before boarding. The client will provide keys where necessary for access. All new dogs will be subject to a maximum 6 week probationary period. If your critter sitter deems the behaviour or personality of a dog has change to the extent it has become a danger to itself, our Team or other animals or persons, we reserve the right to cease the Dog Walking contract.,

Beyond Basic: Where the pet sitting services requires more complicated feeding, or more time consuming food preparation or more care might be necessary, then the basic fee will be reviewed. This can be discussed either by email, over the phone or during the Meet & Greet.

Complimentary Services: Your Critter Sitter offers the following complimentary services with Pet Sitting, bringing in mail and newspapers, putting out and bringing in rubbish bins on the appropriate days, watering indoor plants or outdoor pots. More than this or a complicated watering schedule may require an additional fee. This can be discussed either by email, over the phone or during the Meet & Greet.

Medication: Your Critter Sitter will administer medication but must be fully informed and shown how medication is to be given.

Keys & Home Safety

Client House Keys: Your Critter Sitter makes every effect to pick-up client’s house keys at the complimentary Meet & Greet, if this is not possible keys can be dropped in the Your Critter Sitter locked mail box, 16 George Street, Sydenham, 2044.

Key Security: Your Critter Sitter tags and marks all client keys with an individual number (not address). Keys are kept in the office security box. Your Critter Sitter can retain house keys for the convenience of clients for future pet services.

House Alarms: The client will ensure that alarm procedure is full explained and understood at the time of the Meet & Greet. However if for whatever reason the alarm should be tripped all associated costs are the responsibility of the client.

Home Safety: It is the client’s responsibility to ensure their pets will be safe when left at home. Your Critter Sitter and its agents accepts no responsibility for negligence of any kind to home or pets where entry to premises is given to a friend, relative, neighbour or any other party, Real Estate Agents, Cleaners or Tradesmen.

Fees

Deposit: Your Critter Sitter requires a 50% deposit before the commencement of the service with the balance paid on return of keys or invoiced due date. For any account not settled within 14 days of the due date, a reminder will be sent to you, the client, with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. These however may be deducted if payment is made promptly. After due notice to you, the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt: production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc.

Cheque: Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

G.S.T: The client acknowledges Your Critter Sitter is registered for GST and undertakes to pay the current fees.

 Inabiliy to Pay: If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with Your Critter Sitter.

Public Holiday Surcharge: The client agrees to pay a Public Holiday surcharge levied at 100% of the applicable daily fees.

Cancellation Fees: The client agrees to pay Your Critter Sitter 20% of the service fee for any cancellation of a service where notice is not given or is less than 12 hours.

Fines: The client undertakes to reimburse Your Critter Sitter for any out of pocket expenses or fines levied by council, police or other authorities pertaining to animal behaviour/regulations or the cost in retrieving any missing animals.

 Privacy and Infomation Sharing

Information Sharing: Your Critter Sitter and its agents do not share your information with any third party except as required under NSW and Austrlian law.